Leveraging Artificial Intelligence for Increasing Business Efficiency — III

by Gaurav Marwaha and Ritika Dusad, PhD

  1. Environment:
    The world in which the agent performs actions, for us the task assignment space is the environment.
  2. Action:
    A move made by the agent, that causes a status change of the environment. In our case the agent makes a move to change the assignee of a task from user A to user B, based on past learning.
  3. Reward:
    If the action taken by the user results in a faster completion of the task, it leads to a positive reward.

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